Prerequisites

You need a Qombo account to access the platform. You can request an access to your internal administrator.

First connection

You will receive an email in your mailbox once the account is created. You can click the link and connect.

Regular connection

1. Select the URL (Sandbox Mock , Staging or Prod)

2. Enter your email address on the login page or use the SSO.

   

3. If you login with your email address, you will automatically receive a magic link by email to complete your login.

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In case you receive an error message while clicking on the “Sign in” button, the problem might be linked to your mailbox provider security system / firewall. The solution is to copy-paste the link available under the "sign in" button in your browser URL.

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2FA / OTP for sensitive data

Once connected, to view sensitive information such as full IBANs or account holder names, users must complete a second layer of verification using two-factor authentication (2FA) through an authenticator app.

For each request to display customer data, Qombo will ask you to provide:

• The 6-digit code generated by your 2FA application.
• Each session lasts 5 minutes before requiring a new verification.
• The code changes every 30 seconds and cannot be reused.

2FA / OTP - Installation

A. Download the application